New Patients

What To Bring

On your first visit, plan to spend the first 15 minutes completing registration forms. Or complete the forms prior to your visit. They are provided on our website for your convenience. Print them out and bring them with you. It’s also important you bring the following forms of identification with  you: 

  • Completed forms (see above)
  • State Authorized Photo ID
  • Social Security Card
  • Insurance Provider Card
  • A list (or the bottles) of all your prescriptions

Common Questions

How early should I arrive for my appointment?

A new patient should plan to arrive 20 minutes before their appointment time so that paperwork may be filled out and processed for the doctor or nurse prior to the appointment. Returning patients should plan to arrive 15 minutes before their appointment to check in. 

Can anyone use Express Medical Care and Dental Urgent Care?

We welcome anyone in our community to access our Express Medical Care and Dental Urgent Care through our Springfield location.  Express Medical Care is open Monday – Friday, 7 a.m. – 7 p.m. and Saturday, 8 a.m. – 4 p.m.  Dental Urgent Care is open Monday – Friday, 8 a.m. – 5 p.m. and Saturday, 8 a.m. – noon.

Who can help me find other resources?

Our Patient Advocates are available during normal business hours, Monday – Friday, 8 a.m. to 5 pm. to help patients in all of our locations find resources including housing, food bank and more. Care Coordinators work with our patients’ health care team to connect patients to the best resources available. 

What’s the best way to talk with my provider?

If you’re wondering how to ask your provider about a new medication you’re taking or when you should come in to have your blood pressure checked, we suggest using our patient portal called NextMD.  Sign up for NextMD here and start communicating with your health care team!

Does Jordan Valley offer a Sliding Fee Program?

Our Sliding Fee Program is available in all of our clinic locations. Ask one of our Patient Advocates how to make a slide appointment to find out if you qualify for the Sliding Fee Program. The Sliding Fee Program brochure is made available by clicking on the link above for more information.